Warranty & Returns
Smartphones & Tablets
Full manufacturer warranty covering hardware defects. Excludes physical damage, water damage, and unauthorized modifications.
Laptops & Computers
Hardware defects and manufacturing faults covered. Battery warranties may be limited to 6 months depending on manufacturer.
Robots
Hardware defects and manufacturing faults covered. Battery warranties may be limited to 6 months depending on manufacturer.
Accessories
Cables, chargers and accessories carry a 6-month warranty against manufacturing defects.
Wearables & Gaming
Smartwatches, gaming consoles and peripherals include full manufacturer warranty from date of purchase.
We Handle It For You
Need to make a warranty claim? Just contact us and we'll liaise with the manufacturer on your behalf.
How to Make a Warranty Claim
Contact Us
Email liaowsales@gmail.com with your order number, product serial number, and a description of the issue.
Resolution
If your purchased product has any issues, please ship it back to us.
We will forward it to the manufacturer's authorized warranty center.
The manufacturer will inspect it and decide whether to repair or replace it.
Return & Refund Policy
We want you to order with confidence. By placing an order on liaow.com, you agree to the following terms:
1. All Sales Are Final
Once an order is placed and shipped, all sales are final. We do not accept returns, cancellations, refunds, or exchanges under any circumstances, except for documented shipping damage or verified manufacturer hardware defects.
2. Shipping Damage & Inspection
With years of experience in professional packaging and international logistics, we have never had a single item damaged in transit. Every device is carefully protected before it ships. That said, we still ask you to check the package before accepting it:
- Inspect your package upon delivery. If the box or device is visibly damaged, refuse the delivery (reject the package) and contact us within 24 hours — transit damage is time-sensitive and must be reported immediately.
- For high-value items we recommend recording a short unboxing video — it makes any claim quick and simple.
- Once transit damage is confirmed, we will ship a replacement or issue a full refund.
- Please note: signing for a visibly damaged package without noting it with the courier makes the logistics claim much harder — check before you sign.
3. Defective Products & Hardware Issues
With today's manufacturing quality, we have never had a customer receive a dead-on-arrival device. But if it ever happens, here is exactly how we handle it:
- Dead-on-arrival device: contact us and authorize the return within 24 hours of delivery. We will forward the device to the brand's official service center for professional diagnostic testing — if the defect is confirmed and not caused by misuse, you choose a brand-new replacement or a full refund.
- Software/system issues: ship it back and we will have the official service center reinstall the system, then return the device to you in working order. Software anomalies, OS bugs, or issues resolved by a system reinstall are not hardware defects and are not eligible for refund.
- Please contact us before shipping anything back — returns without prior authorization cannot be accepted.